Shipping Policy
*NOTE: WE DO NOT SHIP TO FREIGHT FORWARDING SERVICES. Please contact us prior to ordering if you have questions about this policy.
**NOTE: All orders flagged as high-risk will be immediately cancelled and refunded, and Customers will receive an email from a member of our team to facilitate a transaction. This avoids headaches for us and you.
Shipping policy
At Hudson's Hill, all standard orders are processed ASAP (within 1 to 3 business days - excluding weekends and holidays) after receiving your order confirmation email. Custom orders on average take 10-15 business days to process unless otherwise stated. You will receive another notification when your order has shipped.
For orders heading to the contiguous 48 US states, Hudson's Hill offers the following shipping options at checkout:
Standard shipping - $9.95 flat rate or FREE over $250. We ship with USPS 1st Class Mail, USPS Priority Mail, or UPS Ground.
Expedited shipping - Expedited shipping options will be shown at checkout, and are calculated by the carrier. Hudson's Hill does not offer expedited shipping options for international orders or those heading to Alaska, Hawaii, US territories, or APO/DPO/FPO addresses.
In-store pickup
You can skip the shipping fees with free local pickup at our brick and mortar location (527 South Elm St, Greensboro, NC). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 hour from time of order during regular business hours. If ordering on a non-business day We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 11am-6pm Thursday through Sunday. Please have your order confirmation email with you when you come.
International Shipping
We do offer international shipping! Shipping charges for your order will be calculated and displayed at checkout. We readily ship to Canada, South America, the U.K., and other European and Asian countries. We do have difficulty shipping to some international locations, so please contact us prior to placing your order with any questions. shop@hudsonshill.com
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8-10 days of receiving your shipping confirmation email, please contact us at support@hudsonshill.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges (See Returns & Refunds policies for more info)
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at refunds@hudsonshill.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any questions, please don't hesitate to contact us at refunds@hudsonshill.com.
