Shipping & Returns Policies
Shipping Policy
At Hudson's Hill, all standard orders are processed ASAP (within 1 to 3 business days - excluding weekends and holidays) after receiving your order confirmation email. Some items take longer (such as jeans getting hemmed, or other items that require extra handling time). You will receive another notification when your order has shipped.
For orders heading to the contiguous 48 US states, Hudson's Hill offers the following shipping options at checkout:
Standard shipping - $9.95 flat rate or FREE over $250. We ship with USPS 1st Class Mail, USPS Priority Mail, or UPS Ground.
Expedited shipping - $25 flat rate using the fastest shipping method available at the time of shipping. Hudson's Hill does not offer expedited shipping options for international orders or those heading to Alaska, Hawaii, US territories, or APO/DPO/FPO addresses.
International shipping is available and will be calculated during checkout.
*NOTE: WE DO NOT SHIP TO FREIGHT FORWARDING SERVICES. Please contact us prior to ordering if you have questions about this policy.
**NOTE: All orders flagged as high-risk will be immediately cancelled and refunded, and Customers will receive an email from a member of our team to facilitate a transaction. This avoids headaches for us and you.
In-store pickup
You can skip the shipping fees with free local pickup at our brick and mortar location (527 South Elm St, Greensboro, NC). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 hour from time of order during regular business hours. If ordering on a non-business day We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 12pm-6pm Wednesday through Sunday. Please have your order confirmation email with you when you come.
International Shipping
We do offer international shipping! Shipping charges for your order will be calculated and displayed at checkout. We readily ship to Canada, South America, the U.K., and other European and Asian countries. We do have difficulty shipping to some international locations, so please contact us prior to placing your order with any questions. support@hudsonshill.com
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8-10 days of receiving your shipping confirmation email, please contact us at support@hudsonshill.com with your name and order number, and we will look into it for you.
Return Policy
You can contact us for any return questions at shop@hudsonshill.com
We're here to help!
Please reach out to us prior to purchasing if you have any questions about fit or finish so that we can help minimize returns. Fewer returns means better prices, less waste, and less environmental impact in the long run.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
30-Day Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return shipping
We will cover the cost of the return shipping label, should you need to initiate a return. The shipping label will be emailed to you upon request. Simply see the instructions below in the "start a return" section.
Restocking fee
We charge a 5% restocking fee on items returned due to personal preference. If there is a defect or damage, the restocking fee will not be applied.
Damages, incorrect items, and other issues
When you receive your order, please inspect it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items like custom hemmed jeans), personal care goods (such as hair, beard, or body products) gift cards, and sale items. Please contact us if you have questions or concerns about your specific item.
Exchanges
If you are interested in exchanging an item (for a different size, color or style) please leave a note with your return indicating what you'd like to exchange and our team will follow up with you to confirm.
Refunds
We will notify you once we’ve received and inspected your return. If the return is approved, you’ll be automatically refunded on your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
To start a return:
• Sign into your customer account
• From the My Account page, select the Order and Items you want to return.
• Select a reason for the return, and leave a note for our team with any details about your return.
• We'll email you a return shipping label and instructions on how and where to send your package.
• When we receive and inspect your return, we will issue a refund for the product. The cost of the shipping label will be deducted from the refund amount.
You can always contact us for any return question at shop@hudsonshill.com
