Shipping & Returns Policies
Holiday Shipping Deadlines
Order your gifts early to ensure they arrive on time for the holidays!
- For U.S. Orders: Order by December 11 for guaranteed Christmas delivery.
- For International Orders: Order by December 6 for guaranteed Christmas delivery.
Don't miss out—shop now to avoid disappointment! For faster delivery, select expedited shipping at checkout.
*NOTE: WE DO NOT SHIP TO FREIGHT FORWARDING SERVICES. Please contact us prior to ordering if you have questions about this policy.
**NOTE: All orders flagged as high-risk will be immediately cancelled and refunded, and Customers will receive an email from a member of our team to facilitate a transaction. This avoids headaches for us and you.
Shipping Policy
At Hudson's Hill, all standard orders are processed ASAP (within 1 to 3 business days - excluding weekends and holidays) after receiving your order confirmation email. Custom orders on average take 10-15 business days to process unless otherwise stated. You will receive another notification when your order has shipped.
For orders heading to the contiguous 48 US states, Hudson's Hill offers the following shipping options at checkout:
Standard shipping - $9.95 flat rate or FREE over $250. We ship with USPS 1st Class Mail, USPS Priority Mail, or UPS Ground.
Expedited shipping - $25 flat rate using the fastest shipping method available at the time of shipping. Hudson's Hill does not offer expedited shipping options for international orders or those heading to Alaska, Hawaii, US territories, or APO/DPO/FPO addresses.
International shipping is available and will be calculated during checkout.
In-store pickup
You can skip the shipping fees with free local pickup at our brick and mortar location (527 South Elm St, Greensboro, NC). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 hour from time of order during regular business hours. If ordering on a non-business day We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 11am-6pm Thursday through Sunday. Please have your order confirmation email with you when you come.
International Shipping
We do offer international shipping! Shipping charges for your order will be calculated and displayed at checkout. We readily ship to Canada, South America, the U.K., and other European and Asian countries. We do have difficulty shipping to some international locations, so please contact us prior to placing your order with any questions. support@hudsonshill.com
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8-10 days of receiving your shipping confirmation email, please contact us at support@hudsonshill.com with your name and order number, and we will look into it for you.
Return Policy
30-Day Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We're here to help!
Please reach out to us prior to purchasing if you have any questions about fit or finish so that we can help minimize returns. Fewer returns means better prices, less waste, and less environmental impact in the long run.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return:
• Sign into your customer account
• From the My Account page, select the Order and Items you want to return.
• Select a reason for the return, and leave a note for our team with any details about your return.
• We'll email you a return shipping label and instructions on how and where to send your package.
• When we receive and inspect your return, we will issue a refund for the product. The cost of the shipping label will be deducted from the refund amount.
Return shipping
The cost of the return shipping label will be deducted from the refund amount. We will evaluate shipping options and select the most economical and appropriate shipping method for your return. You will be notified of the return shipping cost prior to completing the return and refund process.
Damages and issues
When you receive your order, please inspect it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), personal care goods (such as hair, beard, or body products) gift cards, and sale items. Please contact us if you have questions or concerns about your specific item.
Exchanges
If you are interested in exchanging an item (for a different size, color or style) please leave a note with your return indicating what you'd like to exchange and our team will follow up with you to confirm.
Refunds
We will notify you once we’ve received and inspected your return. If the return is approved, you’ll be automatically refunded on your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
You can always contact us for any return question at returns@hudsonshill.com.
